Effective Date: June 27, 2025
Last Updated: July 2, 2025
The Drip Dry Cleaner (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our pickup and delivery services. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, use our services, or communicate with us.
By using our website and services, you consent to the terms outlined in this Privacy Policy.
- Information We Collect
We may collect the following categories of personal and non-personal information:
- Personal Information
When you use our services, schedule a pickup/delivery, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Details (processed securely via third-party providers)
- Order History
- Special Instructions (e.g., care instructions, delivery notes)
- Non-Personal Information
We may collect certain data automatically when you visit our website, including:
- IP Address
- Browser Type
- Operating System
- Pages Visited
- Time Spent on Site
- Device Information
- Referral Source
This information helps us improve website performance and user experience.
- How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our laundry and dry cleaning services
- To process payments and schedule deliveries/pickups
- To respond to your questions or requests
- To personalize your experience and recommend services
- To send service updates, receipts, promotional offers, and loyalty updates
- To improve our website, services, and customer support
- To detect and prevent fraud or unauthorized access
- To comply with legal obligations
- How We Share Your Information
We do not sell your personal information. However, we may share your data with:
- Third-party service providers that help us deliver services (e.g., payment processors, delivery drivers, email providers)
- Legal authorities if required by law, regulation, court order, or to protect our rights or users
- Marketing platforms (e.g., Google Ads, Meta/Facebook) to send you relevant promotions, only when consented or allowed under applicable laws
All third-party partners are required to comply with strict data confidentiality standards.
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic
- Understand visitor behavior
- Improve functionality
- Personalize your experience
You can control cookie preferences through your browser settings. Disabling cookies may limit your access to certain site features.
- Email Marketing and SMS
With your consent, we may send you promotional emails or SMS about:
- Discounts
- Special offers
- Loyalty program updates
- Service reminders
You can opt out anytime by clicking “unsubscribe” in our emails or replying “STOP” to SMS. Opting out will not affect essential communications (e.g., order confirmations).
- Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. These include:
- SSL encryption
- Secure payment gateways
- Role-based data access controls
- Routine data backups
While we strive to protect your information, no online transmission or storage system is 100% secure. Use the service at your own risk.
- Data Retention
We retain your personal information only as long as necessary to fulfill service-related and legal obligations. When your information is no longer needed, we securely delete or anonymize it.
- Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under this age. If we become aware of such data, we will delete it immediately.
- Your Privacy Rights
Depending on your location, you may have rights to:
- Access or request a copy of your data
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict certain types of processing
- Withdraw consent where applicable
To exercise these rights, please contact us at thedripdrycleaning@gmail.com with the subject line “Privacy Request.”
- Third-Party Links
Our website may contain links to third-party sites (e.g., payment portals, social media). We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review their privacy policies before engaging with them.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect service updates, legal changes, or user feedback. When we do, we’ll revise the “Last Updated” date at the top.
Your continued use of our services after any changes means you accept the revised policy.
- Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
The Drip Dry Cleaner
Canton, MI
Email: thedripdrycleaning@gmail.com
Phone: (734) 451-0592
Website: thedripdrycleaners.com